Wisconsin Department of Workforce Development Secretary Roberta Gassman on Tuesday announced the state was awarded a $2.5 million grant by the U.S. Department of Labor’s Employment and Training Administration.
The money will be used to make technology upgrades that will improve operation of the state’s unemployment insurance system.
Specifically, DWD will use the grant money to:
— Upgrade and replace the state’s 10-year old system used for taking telephone claims
— Develop and implement a new system to help the department schedule unemployment insurance appeals faster and more efficiently
— Further advance the State Information Data Exchange System — a new national electronic system developed by a consortium of states to improve the timeliness and quality of information submitted by employers, resulting in claims being paid faster and at less cost to the states and employers
The grant will also help DWD build on steps taken to improve the system as claims approached record levels nearly a year ago.